Security When you shop at Frame Plus Art - AA Galleries Ltd., our secure payment gateway partner PayPal encrypts all of your personal information, including name, address and credit card information. Their industry standard encryption helps ensure that no one can access or use your personal information.
Privacy
We value you as a user of our web site (the "Website") and your access to the products and services offered on it (the "Services"), and we know privacy is important to you. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect it, and what we do with it. By using the Website you are accepting the practices described in this Privacy Policy.
How and when we collect information:
We collect "personal" information from you when you provide it to us. For example, if you purchase a product from us, we collect your name, mailing address, telephone number, credit card number and email address. If you sign up to receive a newsletter, we will collect your email address. If you utilize Services or take advantage of special offers made by us or our marketing partners, we may collect other personal information about you.
What we do with your information:
We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your e-mail address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may, from time to time, receive information from us about new features, new services and special offers we think you will find valuable.
The personal information that you give us when you place an order or utilize one of the Services is used to process and fulfill your order or request. We also use your personal information for our own internal purposes, such as providing customer support or providing, maintaining, evaluating and improving the Services and the Website. We use our customers non-personal information to track their use of the Website and the Services and for other internal purposes.
We partner with one or more credit card processing companies to assist us in processing your payment. However, those companies do not retain, share, store, or use personally identifiable information for any secondary purposes. The information you provide us is used for processing and fulfilling your order and contacting you if we have problems processing your order.
We may disclose the personal and non-personal information of our customers to any successor-in-interest of ours, such as a company that acquires us. In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your information will likely be among the assets transferred. We may need to disclose personal information when required by law and when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.
Your choice to opt-out of certain communications:
If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request to info@frameplusart.com. Please include your complete name and mailing address (as well as your e-mail address) if you prefer not to receive direct mail postcards or catalogs. Note that you may still receive customer service related communications from us.
We link to other sites:
This Website may contain links to other web sites. Please be aware that we are not responsible for the privacy practices of such other web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
IP address and cookies:
We also collect "non-personal" information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. "Non-personal" information cannot be easily used to personally identify you. We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.
In addition, like almost all e-commerce web sites, we use "cookies." Cookies are bits of information that are stored on your computer by your web browser. Although our cookies dont store any of your personal information, they do allow us to do things like keep items in your shopping cart between visits or during the same visit or provide you with a more personalized user experience. Whether you want your web browser to accept cookies or not is up to you. If you havent changed your computers settings, most likely your browser already accepts cookies.
We may collect and share non-personal information about the pages that you visit on the Website, but this information is not personally identifiable, and we may use selected third parties for marketing and analysis purposes.
How we protect your information:
The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, our payment gateway partners encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.
Childrens Privacy:
The Services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18.
Updating your personal information:
If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting our customer service department at info@frameplusart.com.
Changes to our Privacy Policy:
If we change our Privacy Policy, we will post a new Privacy Policy on our Website, which will become effective when posted. The new policy will apply to all current and past users of the Website and will replace any prior policies that are inconsistent with it.
Contact us:
If you ever have any questions regarding our privacy policy please contact us at info@frameplusart.com
Privacy Policy Effective Date: January 1, 2007
Quality
Frame Plus Art - AA Galleries Ltd. is very committed to quality products and your satisfaction is 100% guaranteed!
If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
To return your item(s) please pack them in the original packaging and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.
Top Questions about Our Guarantees
Is ordering from you on the Internet safe & secure?
We are committed to your security. To reflect our commitment, we have partnered with payment gateway provider PayPal to validate compliance with the Payment Card Industry (PCI) Data Security Standard supported by major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard International, Visa International and Visa USA.
What if Im not satisfied with my purchase?
Frame Plus Art - AA Galleries Ltd. is committed to quality products and your satisfaction is 100% guaranteed!
Prior to returning any item(s) to us, you must receive authorization from our Customer Service Department. To request authorization please send e-mail to info@frameplusart.com with the following details:
1. Order #, First & Last Name 2. Item #(s) you want to return 3. Specify reason for return: damaged, received incorrect item or size, received duplicate item, quality of item not as expected, etc. 4. Specify what action you would like us to take for you: Free Replacement or Refund? 5. Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.
We strongly encourage you to return your item via a trackable method.
Should you return an order that was placed using a promotional coupon, you will not be refunded for the amount of the coupon, as these discounts were deducted from the original purchase amount.
How can I take my e-mail address off of your newsletter?
If you are no longer interested in our newsletters or other special announcements, you may opt out of receiving marketing emails by emailing from the subscribed email address with REMOVE in the subject line. info@frameplusart.com. Unless you ask us to, we will never contact you for any other reason than to complete your order. |
